Terms and Conditions
PLEASE READ THE FOLLOWING TERMS AND CONDITIONS OF USE CAREFULLY BEFORE USING THIS WEBSITE. All users of this site agree that access to and use of this site are subject to the following terms and conditions and other applicable law. If you do not agree to these terms and conditions, please do not use this site.
Cancelling and Returns
Macrocosm complies with the Distance Selling Regulations. You, as the customer, have the right to cancel your order. This can be done at any time prior to payment being made without giving reason. You may also return any item within 7 working days of receipt, for a full refund less any postage charges incurred by us.
You will be responsible for the costs incurred in returning the item. The exception to this will be in cases of faulty, damaged or incorrectly supplied goods. All returns must be in the condition that they were first supplied.
Damaged and Missing Items
Please report any missing items or damaged goods either by email or in writing within 7 working days of receipt. These may be returned for a full refund [including postage] or replacement.
Please include your original order number if you still have it. Whilst we will make every effort to replace damaged goods, sometimes it’s not possible. In these cases we will refund the full purchase price. Please include a covering letter explaining the reason that the goods are being returned and your full name and address. The customer will be refunded within 30 days of cancellation.
Customer satisfaction is our number one priority. Your statutory rights are not affected.
The entire content included in this site, including but not limited to text, graphics or code is copyrighted as a collective work under the United States and other copyright laws, and is the property of Macrocosm . The collective work includes works that are licensed to Macrocosm . Copyright Macrocosm ALL RIGHTS RESERVED. Permission is granted to electronically copy and print hard copy portions of this site for the sole purpose of placing an order with Macrocosm or purchasing Macrocosm products. You may display and, subject to any expressly stated restrictions or limitations relating to specific material, download or print portions of the material from the different areas of the site solely for your own non-commercial use, or to place an order with Macrocosm or to purchase Macrocosm products. Any other use, including but not limited to the reproduction, distribution, display or transmission of the content of this site is strictly prohibited, unless authorized by Macrocosm. You further agree not to change or delete any proprietary notices from materials downloaded from the site.
All trademarks, service marks and trade names of Macrocosm used in the site are trademarks or registered trademarks of Macrocosm.
This site and the materials and products on this site are provided “as is” and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, Macrocosm disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchantability and fitness for a particular purpose and non-infringement. Macrocosm does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. Macrocosm does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Limitation of Liability
Macrocosm shall not be liable for any special or consequential damages that result from the use of, or the inability to use, the materials on this site or the performance of the products, even if Macrocosm has been advised of the possibility of such damages. Applicable law may not allow the limitation of exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you.
In the event that a Macrocosm product is mistakenly listed at an incorrect price, Macrocosm reserves the right to refuse or cancel any orders placed for product listed at the incorrect price. Macrocosm reserves the right to refuse or cancel any such orders whether or not the order has been confirmed and your credit card charged. If your credit card has already been charged for the purchase and your order is cancelled, Macrocosm shall issue a credit to your credit card account in the amount of the incorrect price.
These terms and conditions are applicable to you upon your accessing the site and/or completing the registration or shopping process. These terms and conditions, or any part of them, may be terminated by Macrocosm without notice at any time, for any reason. The provisions relating to Copyrights, Trademark, Disclaimer, Limitation of Liability, Indemnification and Miscellaneous, shall survive any termination.
Macrocosm may deliver notice to you by means of e-mail, a general notice on the site, or by other reliable method to the address you have provided to Macrocosm.
In the event a dispute arises between you and Macrocosm, please contact Macrocosm. Any dispute arising from or relating to the subject matter of this Agreement shall be finally settled by arbitration in Sheffield, England, using the English language in accordance with the laws of England and Wales then in effect. The prevailing party in any arbitration or other proceeding arising under this Agreement shall be entitled to receive reimbursement of its reasonable expenses (including reasonable attorneys’ fees, expert witness fees and all other expenses) incurred in connection therewith. Judgment upon the award so rendered may be entered in a court having jurisdiction or application may be made to such court for judicial acceptance of any award and an order of enforcement, as the case may be. Notwithstanding the foregoing, each party shall have the right to institute an action in a court of proper jurisdiction for injunctive or other equitable relief pending a final decision by the arbitrator. For all purposes of this Agreement, the parties consent to exclusive jurisdiction and venue in the courts of England and Wales. Use of the Site is not authorized in any jurisdiction that does not give effect to all provisions of the Agreement, including without limitation, this section. You and Macrocosm agree that any cause of action arising out of or related to the Site (including, but not limited to, any services provided or made available therein) or this Agreement must commence within one (1) year after the cause of action arose; otherwise, such cause of action is permanently barred.
Use of Site
Harassment in any manner or form on the site, including via e-mail, chat, or by use of obscene or abusive language, is strictly forbidden. Impersonation of others, including a Macrocosm or other licensed employee, host, or representative, as well as other members or visitors on the site is prohibited. You may not upload to, distribute, or otherwise publish through the site any content which is libelous, defamatory, obscene, threatening, invasive of privacy or publicity rights, abusive, illegal, or otherwise objectionable which may constitute or encourage a criminal offense, violate the rights of any party or which may otherwise give rise to liability or violate any law. You may not upload commercial content on the site or use the site to solicit others to join or become members of any other commercial online service or other organization.
Macrocosm does not and cannot review all communications and materials posted to or created by users accessing the site, and is not in any manner responsible for the content of these communications and materials. You acknowledge that by providing you with the ability to view and distribute user-generated content on the site, Macrocosm is merely acting as a passive conduit for such distribution and is not undertaking any obligation or liability relating to any contents or activities on the site. However, Macrocosm reserves the right to block or remove communications or materials that it determines to be (a) abusive, defamatory, or obscene, (b) fraudulent, deceptive, or misleading, (c) in violation of a copyright, trademark or; other intellectual property right of another or (d) offensive or otherwise unacceptable to Macrocosm in its sole discretion.
You agree to indemnify, defend, and hold harmless Macrocosm, its officers, directors, employees, agents, licensors and suppliers (collectively the “Service Providers”) from and against all losses, expenses, damages and costs, including reasonable attorneys’ fees, resulting from any violation of these terms and conditions or any activity related to your account (including negligent or wrongful conduct) by you or any other person accessing the site using your Internet account.
In an attempt to provide increased value to our visitors, Macrocosm may link to sites operated by third parties. However, even if the third party is affiliated with Macrocosm, Macrocosm has no control over these linked sites, all of which have separate privacy and data collection practices, independent of Macrocosm. These linked sites are only for your convenience and therefore you access them at your own risk. Nonetheless, Macrocosm seeks to protect the integrity of its web site and the links placed upon it and therefore requests any feedback on not only its own site, but for sites it links to as well (including if a specific link does not work).